Frequently Asked Questions

We post to the UK, Northern Ireland and Channel islands.

We post with Tracked 24, which is free for orders over £150 and over or £5 for orders under. We have a 99% success rate but in the rare occasion the parcel does not arrive, we will do one free reship after 10 working days from the day after the parcel was original meant to arrive. (THIS DOES NOT APPLY FOR TRACKING THAT STATES DELIVERED OR ATTEMPTED DELIVERY) also we can not do free reships to the channel islands.

Tracking should go directly to your email from Royal Mail on the night that is has been shipped, sometimes their systems will not send the tracking email. On these occasions we only send the tracking manually if the parcel does not arrive on the day it is supposed to. Then we will make it a top priority to check and send you the tracking the day after.

You do not need to give us your correct name, you can use any name on your order if you prefer to when ordering from TheBitz420 Shop. There are some instances where you would need to give us your correct name like if you need to collect your order from your concierge. Use your correct email as your order updates will go to your email, if you have put the wrong email, TheBitz420 Shop will not send you the order updates manually as this is why the email system is in place to keep you updated and for us to work on getting orders out on time. .

All orders placed and payment cleared before 1pm Monday to Friday will be dispatched same day and should arrive the next day although royal mail are not always on time so please allow for 1-3 days.

The tracking system is in place for both our security. This is what we have to go off and the tracking is final, if it says delivered or attempted delivery or the tracking is tampered with such as you setting delivery to a neighbour or you have set it to be delivered somewhere else, we will not reship under any circumstances. For obvious reasons we do not put a real address as return address. We will also not offer a reship if on the tracking it says the parcel is returned to sender. We do not hold responsibility for the parcel not finding you or mistakes on your end or the delivery driver not being able to access your address.

The ordering system works like any other E-Commerce site. Just add your items to the basket and check out. The checkout will prompt payment which is paid in cryptocurrency or bank transfer. Refer to our ‘How to Order’ page and our ‘How to buy Cryptocurrency’ Page.

Your product will be swapped for the closest same value item.

We do not offer returns.

We accept bank transfer. Orders with bank transfers need to be over £125 this is because we cant have lots of small amounts flooding our account as it leads to our bank being blocked quicker. ANY AMOUNT IS FINE FOR A FIRST ORDER TO TEST OUR SERVICE. Fees:  Without bank fees, we will not be able to offer bank transfer at all and would have to be crypto only. We pay huge fees to third parties to supply banks for us as the sector we are operating in banking is very difficult. Crypto payments are cheaper for you and preferred by us, but bank is available for those who cannot use crypto.

Because of the business we are in we cannot explain how on here. But all orders are 10/10 super stealthy, anyone who see’s the package will never know or suspect anything. We pride ourselves in our stealth and the protection of our customers.

Our delivery rate is over 99% but in the small chance it doesn’t get delivered, reach out to us on telegram and we will resolve the situation.

Message us on telegram and we will reply same day.

It’s solely the responsibility of the customer to provide the correct shipping details. If you have placed an order and noticed you have made an error – please contact us on telegram immediately to correct it. We do not provide refunds for anyone that has not provided incorrect shipping data.

Because of the nature of our site and that you have to be over 18 to access it if you don’t have unrestricted internet service you may not be able to connect to the site, using a VPN service will bypass this. There are a few free ones you can download. We will also be adding a darknet website soon which is also unrestricted.

Yes! We do not share any of our customers details only registered customers details are saved. Also our servers are held in a separate secure location if there is ever any breach we will destroy the data physically.

Although transaction remains within blockchain history it does not contain any personal data. Also, we frequently change our wallet addresses so there will be no proof that you bough something from us. Also please only transfer to the wallet addresses which are listed at the checkout page.